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"They managed to navigate my complex expat income and even got my Google RSU income approved as well."
"I highly recommend Alcove to anyone looking for a mortgage broker who is responsive, trustworthy, and truly cares about their clients. Thanks again to the whole team for making the process such a positive experience!"
"As founders, we're constantly jumping between things so having a partner that handled the details & made the process super clear made the buying process breezy for us. Very happy with the experience!"
“It almost felt like it was his responsibility to make it clear to me, not my responsibility to understand it.”
“I've been pretty much fully leveraged the whole time. So the sounding board on that, in terms of what was achievable, what wasn't — I think trust is just built along that.”
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"Alcove has been a great partner. They look after my audience properly, keep things simple, and deliver real value. I’ve got full confidence referring clients knowing they’ll get honest, straightforward advice."
"Property is one of the biggest financial decisions people make. Alcove stood out because they take a strategic approach to lending - helping clients structure property and debt decisions in a way that genuinely supports their broader financial plans."
Alicia Van Der Pluym
Alicia has been a mortgage broker for 11 years. She started her career in car finance, moved into an investment business and ended up at a Financial Planning business. From there she moved to Alcove.
She runs the Client Relations team, so is often the first person you’ll talk to. Her role is to best understand your property and life ambitions; from there she shepherds you through the Alcove strategy and loan process to get you to an approved loan.
Frequently Asked Questions
Alicia Van Der Pluym is Head of Client Relations at Alcove. A mortgage broker with 11 years' experience spanning car finance, investment businesses and financial planning, she is typically the first person new Alcove clients speak with. Her role is to understand a client's property and life ambitions before they're guided into Alcove's strategy process, then to shepherd them through to an approved loan.
New clients at Alcove start with Alicia Van Der Pluym, Head of Client Relations. Alicia runs the first conversation, understanding your property goals, timeline and situation, then guides you into Alcove's strategy process with the right lending strategist. She is an 11-year broking veteran, so that first call is advice-grade rather than a sales screen.
Alicia Van Der Pluym, Alcove's Head of Client Relations, shepherds clients through the full journey, from the first goals conversation, through strategy and application, to settlement. With 11 years in broking and client-side finance, her role exists so no client ever wonders what happens next, keeping communication consistent from the first call onward.
Alcove's process deliberately starts with ambitions, not applications. Head of Client Relations Alicia Van Der Pluym leads that first conversation for buyers in Sydney and nationally, mapping what you actually want from property over the next decade before any strategist models loan options. It reflects Alcove's founding philosophy that property decisions should align with life goals.
You can contact Alicia Van Der Pluym, Head of Client Relations at Alcove, directly on 0482 080 353 or by email at aliciavanderpluym@alcove.com.au. She's also reachable via LinkedIn. Alicia is typically the first person new clients speak with, so she's the right starting point for any new enquiry.