Reviews

We had a fantastic experience working with Katrina on the refinance of our home. From start to finish, she was professional, knowledgeable, and incredibly supportive throughout the entire process. Katrina took the time to explain every step clearly, answered all of our questions promptly, and made what could have been a stressful experience feel smooth and manageable. Her attention to detail and commitment to getting us the best possible outcome truly stood out. We’re so grateful for her help and would highly recommend her to anyone needing expert financial guidance with refinancing!

Sandy made buying our home smooth and stress-free. She is professional, knowledgeable, and always available to answer questions. She helped us secure a great loan, and even months after settlement, she continues to check in and offer valuable advice. Highly recommend her services!

Really happy with the service I got from Alcove. They delivered what I needed, and what I really noticed was from the 3-4 people I dealt with the most they were all superb communicators. It’s clearly something they prioritise! There was a small error made during the process, which I assumed was my doing. And my contact openly conceded it was their mistake but they’d fixed it. I can’t even remember what the minor mistake was, but it gave me more trust that this team were honest. Funny how these things can become positives. I’ll definitely stay with Alcove. The peace of mind from being guided and informed throughout the process made it a pleasant experience.

Piyush provided us with spot on advice in a clear, expert and non-pushy manner. I wouldn't hesitate to recommend his services to others looking for support and guidance on residential and commercial mortgages.

Piyush and the team where efficient, easy to deal with and got the approval quickly

Kathleen is, summed up in one word, exceptional! She was helpful, professional, kind, supportive and reliable throughout the entire process. Her attention to detail was superb and communication was second to none. Nothing was too much for Kathleen, and her knowledge of all things mortgages was, to say the least, impressive. Thank you very much Kathleen and team. You delivered in spades, are an asset to Alcove, and I will recommend you to all.

Jack was great. Very helpful, answered all the questions we had and guided us through the whole process. He made it very easy. Highly recommend.

I highly recommend Alcove and particularly Piyush, my broker. My borrowing circumstances are more complicated than the average which made getting the loan for my house a bit complex. Piyush was with me through it the whole way and genuinely seemed to want me to get the loan and property as much as I did! His and the team’s communication and information sharing was brilliant, and kept me proactively and clearly informed through. His mortgage advice showed his knowledge, attention to detail and strategic approach. Honestly, I couldn’t have got across the line on the property I did without him! Can’t recommend enough!

I heard of Chris Bates and the Alcove group through the RASK Podcasts. From there, I contacted the team and had a meeting and instantly felt like I would be looked after. What makes Alcove stand out is that you can arrange a time with Chris to talk property strategy (given his financial planning background too). This was unbelievably helpful as it focused my attention to a few key suburbs. I was then referred on to Kathleen who helped out the first home buyers. The Alcove mantra has been clearly been passed on through the line as Kathleen was incredibly helpful and provided assuarance and guidance every step of the way. Not only did she answer my calls (sometimes out of hours), she even provided some essential tips in how to navigate the negotiation process. I just had a follow up with Sandy today, who was extremely professional and explained that they would keep in touch regarding tracking my equity and for the best deals in refinancing going forward. Alcove really care about the individual from the top down and also from start to finish. No question is a silly question and they were always available to chat. If you aren't sure, have a listen to Chris Bates on the RASK Property podcast. I am sure you will be impressed with his insights. Thanks again Chris, Kathleen, Sandy and the rest of the Alcove Team. I feel confident going forward that I have made the right decision with my investment property whilst having award winning brokers by my side.

Found the team so helpful. Could be more happy with their service throughout the process.

Exceptional service provided by the team. Provided me with all the expert knowledge needed to buy my first home. Alcove keep in touch with me post settlement to make sure things are going well and to make sure I'm getting the best deal. Highly recommend

Ben and his team were outstanding with their advice, service and strong follow up. Ben came up with an excellent finance strategy, tailored to my financial needs. Thanks again, Ben, its been a very good experience from start to finish.

Chris, Ben and the team have always been terrific. Professional, prompt and practical. I would highly recommend their services as mortgage brokers.

Wow, the service provided by Ben, Piyush, Kiarn, Sahara and the Team was first class. The professionalism, strategy and solutions supplied and delivered was exceptional to say the least. We were kept informed at all times and every step was taken together. The Alcove team made us feel like family and I already have and will continue to refer Alcove Group. We can’t thank you enough for the effort and support you have given our family. This is true customer service and a team that delivers on their advice and has your best interests front of mind now and also into the future. Can’t wait to come and meet the team next time we are in Sydney. Thank you and you are all a credit to yourselves. Well done!!

Working with Kathleen on a refinance option was a delightful experience. Kathleen was incredibly knowledgeable, always accessible, and provided personalised service. We quickly discussed the best options for our needs, secured a fantastic rate, and moved forward with minimal paperwork. Kathleen made us feel comfortable and informed throughout the process - strongly recommend!

Working with Jon and Siju has been a game changer after working with less than satisfactory brokers in the past. Communication skills and knowledge is second to none, putting us at ease during stressful times. Thanks Jon & Siju

Working in the Real Estate industry, I have worked with many brokers, and the team at Alcove are the best in their field. Ben & Katrina have recently helped me & my partner with a purchase, and their service from start to finish was next level. Not only that, they are beautiful people and a joy to work with. I wouldn't want anyone else on my side when purchasing or refinancing, and I can refer them to clients, family & friends with confidence. Thanks team Alcove!

We've just purchased our first home! Since engaging with their services, our broker Piyush and the team at Alcove, have been extremely helpful and proficient with getting everything sorted. Thanks again!

What a great mortgage broker so professional and helpful.

We worked with Alicia who guided us through our first ever morgage. She was knowledgeable, quick with responses and generally a pleasure to work with.

We recently had the pleasure of working with Piyush for our home loan, and we couldn't be more satisfied with the service we received. From the very beginning, Piyush was incredibly helpful, taking the time to explain the entire mortgage process in detail. As first-time homebuyers, we had many questions and uncertainties, but Piyush was always patient, knowledgeable, and thorough in addressing all our concerns. He walked us through each step, ensuring we understood our options and what to expect. His expertise and clear communication made a complex process feel manageable and straightforward. We highly recommend Piyush to anyone in need of mortgage services. His professionalism, dedication, and exceptional customer service made all the difference in our home-buying journey. Thank you, Piyush, for your outstanding support!

We obtained our Reverse Mortgage via Heartland with the excellent assistance of our Broker, Mr. Andrew Dihm of Alcove. Andrew's patience and attention to detail was truly excellent, and his efforts made the entire application a simple and straightforward experience. Thank you, Andrew. That job, well done!

We have used Alcove on several occasions to help with new home loans as well as to refinance existing loans. Always receive great service, they go above and beyond, they always keep us informed and ensure we have the best rates possible. Great team and great service.

We had great experience working with Adam and the team at Alcove. Adam was very knowledgeable and really helped us in understanding the whole process which made things feel a lot easier. He was incredibly helpful during our search for our first home providing us with invaluable advice. We highly recommend Adam and the Team at Alcove!

We had an excellent experience with Alcove Group, especially working with our mortgage broker, Piyush. The entire process was smooth, professional, and tailored to our needs. Piyush provided us with tailored options and worked closely with our unique circumstances to find the best deal for us. His effort and dedication made what can often be a stressful process feel seamless. We’re thrilled with the outcome and highly recommend Piyush and the team at Alcove Group for anyone looking for exceptional mortgage broking services.

We had an amazing experience working with the Alcove team, in particular, Katrina. She was incredibly responsive and helpful throughout the entire process. She went above and beyond to understand our goals and worked tirelessly to help us achieve them. Not only did she secure us a great deal, but she also provided valuable guidance and support along the way. I highly recommend the Alcove team to anyone in need of a mortgage broker. Thank you again, Katrina for your exceptional work!

We had a great experience working with Alcove, in particular Katrina who was extremely helpful throughout the process and always ready to answer my questions.

We had a great experience with the team at Alcove. Jon and Sujan were very responsive, knowledgeable and helpful from start to finish. We will definitely be using Alcove again for future purchases or refinancing.

Was an absolute pleasure working with Katrina, Mos and the support team :) Thank you very much for your prompt support and coordination & we look forward for our next loan 👍🙏

We could not thank Jack Elliott and the team at Alcove Mortgage Brokers enough for all of their help, they went above and beyond and we couldn't be happier, they made the process so easy, so please do yourself a favour and get in contact with Alcove, especially Jack, to help you and guide you through all your Mortgage process, we highly recommend Alcove.

Very good working with them professional and quick turnaround even after changing my loan amount. They worked hard to get an earlier settlement date

Very good experience working with Alcove the team was responsive, provided good and clear information, and was willing to answer all our question.

Top tier service from Ben, Chris and the team at Alcove. Always responsive, prompt and available when needed while providing excellent advice for strategies around complex borrowing requirements.

This team has help me not once but twice in getting properties. One for an investment and other one as a home. Will get you over the line with no issues!

These guys are amazing mortgage brokers! They are personable, attentive and move with speed, accuracy and efficiency that provides real assurance in the mortgage space. Both Kathleen and Jon have been extremely helpful and excellent to deal with. They presented home loan options in a meaningful and easy to digest manner and made what is otherwise a daunting and cumbersome process easy. I can't recommend them highly enough!

The team was efficient and easy to communicate with throughout the loan approval process for a smooth settlement. Highly recommended.

The team at Alcove were amazing. We were introduced to Katrina from our CFO to help us refinance our home loan and fund a investment property and since day one she has been so sufficient and brilliant at what she does. She makes you feel as if you are number one priority and ensures she does everything she can to get the best possible outcome. She always thinks one step ahead to limit the background work from us. I cant wait to continue to partnership between us! Thanks Katrina and team :)

The team at Alcove is amazing, the clarity and communication ..."perfect". Special thanks to Punam. Buying property can be complicated and frustrating when your situation is not the norm. They managed the complexities of our situation with ease. Low/part casual income, reduced borrowing capacity and 3rd investment. Having Alcove on our team is awesome.

The team at Alcove are top tier! They are professional, knowledgeable and take the time to get to know your personal situation/requirements to ensure an ideal outcome. If you're searching for a quality mortgage broker look no further.

The services provided by Piyush and Sahara were top notch ! After struggling to find a bank giving me a loan. I reached out to Piyush who was pretty comfortable and confident in getting my approval secured. I highly recommend Alcove group for any mortgage broker needs.

The service provided by Alcove was great. Jon in particular was excellent! Always very quick to respond to all queries which really makes the difference. Would highly recommend

Such a pleasant experience dealing with Katrina Childs. With such passion, she is always ready to explain and help whenever I had questions and with a positive attitude. Katrina, knowing that I don’t like complicated things did her upmost best to make sure that she found the right solution for me and my family because Katrina and her team believe in team work and together they succeeded. I wish Katrina and her team the very best in their future.

Reuben and the team at Alcove did a great job in securing loans for us under tricky circumstances. Reuben has a great level of knowledge about the lending space and is happy to educate along the way.

Reached out to Alcove team after getting to know them through Rask podcast for refinancing my PPOR loan. They came up with a detailed strategy and products based on my situation. Punam from their team has been a dream to work with.

Piyush was superb. He managed to secure settlement of our transaction in a very short time frame. He was professional, courteous and totally dedicated to achieving an outstanding outcome under our personal challenging circumstances. Piyush is a truly outstanding broker who gave excellent value.

Piyush was brilliant with finding loan solutions to meet my needs, and timelines - which were tight at times. He is always super approachable and available to answer my questions whenever I had any. Great service - would highly recommend.

Piyush was amazing, could not rate them high enough

Piyush and the Alcove team were great to work with. They made the pre-approval process easy and stress-free. Piyush was always happy to answer any questions we had big or small.

Phenomenal customer service. Highly responsive and informative. Unbelievably polite and professional. I was a novice and had my hand held through all this. All emails gave me all the information I needed to know - clear and succinct. Alex was friendly, always accessible, explored all options and found the best for me. Highly recommended.

Our experience with Alcove Mortgage Broker has been absolutely rewarding, a special mention goes to Katrina, our main broker. Her professionalism, expertise, and acute understanding of our requirements were unparalleled and monumental to our experience. Her personalized strategies and swift responses, alongside Mos, our settlement expert, were highly valuable. It's more than just a service with Alcove, it's a reliable partnership navigating the financial trails. Their tailored approach, attentiveness, and innovative methods warrant high recommendation. To those seeking a seamless mortgage experience with a personal touch, Alcove Mortgage Broker, especially Katrina, comes highly recommended. Hats off to Katrina and the entire Alcove team!

Nothing but great things to say about the team we have worked with at Alcove. Kathleen, their client experience specialist, looked after us from the early stages of looking into if home ownership was an option for us, all the way through to pre-approval and now to homeownership. Kathleen was so giving with her time and expertise, she made herself incredibly approachable and helped make applying for a mortgage an accessible and achievable task. As someone who has never owned property before and isn't involved in the realestate or finance world, having someone on our side who was warm and personable break down the steps and help us gather all the required information was invaluable. Nicole from Loan Support liased with our bank and the team in such efficient and professional manner, was always quick to respond to our queries and really came through for us when we were in a time crunch. Nicole helped break down our loan options and enabled us to make informed finanical decisions, and made it clear what would be required of us at settlement. Both myself and my partner are incredibly pleased with the service provided to us and are grateful for all the support we have received. Having the team reach out to us to offer personal congratulations once we settled on our property was really sweet. Thanks for making such a huge scary thing so smooth and doable!

My wife and I had a great experience with Alcove as our mortgage broker, and we highly recommend them. Alicia made sure we felt looked after and gave us the confidence to go ahead and be successful in getting our loan pre-approved. We look forward to continuing to do business with Alcove for the foreseeable future.

My partner and I had the absolute pleasure of working with Kathleen, and she was an absolute god-send. She was incredibly knowledgeable, genuine, and kindhearted. I felt like she was holding my hand every step of the way, which I really appreciated, being a FHB. And when it was crunch-time, the whole team was pulling their weight to get things done in time. I would definitely recommend Alcove to everyone, but especially anyone like me that feels like they need to ask 1 million questions. Thank you to Kathleen, Liana, Cess, and everyone else involved!!

My new favourite mortgage broker! Matthew, Sabrina and the team took care of me from start to finish. I refinanced and I can't believe how much I am now saving every month because of 1 phone call. Easiest and most rewarding experience. Thanks so much team!!

My loan got settled for a property in South Australia. We are extremely happy with the services provided by Alex and entire Alcove Group. I highly recommend him and the team for your loan settlement.

My Fiancé and I spoke to a number of different mortgage brokers before choosing Piyush and the Alcove group, I remember doing discovery meetings over and over again, and then something felt different with when we spoke to the Alcove team. We felt like the support they were offering was 100% genuine and it wasn't just about getting a deal across the line. Then, we had such an amazing experience working with Piyush. He was incredibly helpful and insightful throughout the entire process. Buying a house is so stressful and the anxious wait for approvals was difficult, however Piyush was so supportive and there by our side the whole way through. He would answer our late night texts with confidence and advice that helped to put our minds at ease. I'm so glad we decided to go through a mortgage broker instead of direct to the bank, Piyush was able to provide insights to each banks lending criteria, that helped, to match us with the right lender. Thanks to his expertise, we were able to refinance our current home and purchase our dream property. I've already raved on about Piyush and his team to a few friends looking at purchasing their first home. We strongly recommended chatting to the Alcove group before buying your next home. Congrats to the Piyush and Alcove Group, from a customer point of view, we couldn't ask for more. I look forward to working with you all again on our next investment purchase!

Katrina was a pleasure to work with. She kept me updated every step of the way and with her help I was able to purchase my dream home.

Katrina did a fantastic job and helped us out greatly with our finances. Not only did she help us with a new construction loan, she was able to help us refinance and work a better rate for us on something existing. I would highly recommend Katrina, and look forward to working with her again in the future

Katrina guided us through every step, was encouraging, got us a great rate, and got us approved very quickly once we eventually found our house! Couldn’t be happier

Kathleen was amazing to deal with. I felt like we were getting the best available advice and she took the time to really understand our situation when refinancing and where we wanted to be in the next few years. She provided advice based on her own experience which helped us figure out our needs. I would highly recommend the Alcove team, this is my first time dealing with a mortgage broker and would definitely be doing so again after doing it myself previously.

Kathleen was super helpful, she is very good at her job and the Alcove team has been awesome to deal with. I will be using them again and I highly recommend them

Jon was exceptionally helpful and accommodating over a period of more than 12 months looking for a property. He was switched on, answered all my questions and was always quick to respond. Should I purchase again, I will use Alcove Group.

I've worked with Ben and team on both my properties now and I'm in good hands. Knowledgeable, reliable and know their stuff! super pleased! Would strongly recommend their services.

It has been an absolute pleasure to be working with Jon and Siju from Alcovegroup ,One of the best home loan brokers we have ever known and dealt with , their dedication to customer care and delivering the result is second to none . If you are looking for home loan specialists these guys are your heroes!

I’ve got to say a huge thank you to the team at Alcove especially to Piyush Handa. What a legend! Communication was excellent. Worked so hard to get my finance over the line on time and stress-free on my end. I always felt like I was your number one priority. Thanks again Piyush.

I was a little skeptical with using a broker after nearly 20 years with the same bank but Katrina and her team were very professional even with a few hiccups along the way they provided good advice, service & more importantly a great outcome. Highly recommend

I just wanted to reach out and give my thanks to Jon and Siju, not only for the professionalism but how you both were so proactive with getting the loan readjusted and approved in such short time frames. The prompt responses to all the constant emails I sent really was appreciated, and the dedication you guys have to your works really shows through in your interactions 🙂 Its really appreciated.

I had an excellent experience working with Ben and his team for the past year and a half. From the very beginning, they were consistent, reliable, and always made communication a priority. Every question I had was answered promptly and I felt supported throughout the entire process - from purchasing my home to securing the loan approval. They made the process as smooth as possible. I would highly recommend their services to anyone in need of a dedicated and responsive team.

I had an excellent experience with Alcove Group, especially Piyush and Sahara. They were patient throughout a long journey from pre-approval to settlement, promptly answering my questions—even outside work hours—and offering valuable advice from both professional and personal experience. Their support and guidance made the process smooth.

I had a fantastic experience using Alcove as my broker. The team were exceptionally efficient, professional and supportive and all my questions were answered in a very timely manner. The service I received was personalised and tailored to my situation and needs and I genuinely felt so well taken care of. Thank you Kathleen, Ell and the wider team who helped me with everything. I would highly recommend Alcove to anyone seeking support in the home loan process. For something I felt very overwhelmed and out of my depth in; Alcove made it easy!

I had a fantastic experience working with Andrew. His expertise and dedication made the mortgage process smooth and stress-free. Andrew took the time to understand my needs and secured an excellent deal. He was always available to answer questions and provided invaluable advice throughout. If you need a top-notch mortgage broker, I highly recommend Andrew!

I got to know Alcove Group via Rask team. What an amazing team, Katrina was an absolute gem to work with. Chris was the icing on the cake and very helpful to validate the overall strategy. Highly recommend them to anyone who thinks is stuck with their property journey.

I cannot speak highly enough about the team at Alcove. They are absolutely excellent! A special shoutout to Jon Sum, who was incredible throughout the entire process. I felt fully supported every step of the way. The team is incredibly detailed, responsive, and professional. Buying or selling a property can be stressful, but they make the process smooth and seamless. I would recommend them to everyone; you'll be in the safest hands with a team that genuinely wants to help and find solutions. Their expertise and professionalism are unmatched.

I am very thankful to Andrew Dihm for his professional help in organising our bridging finance during the protracted sale of our property recently. Andrew was incredibly helpful and responsive in providing assistance to manage the whole re-financing process from beginning to end. He made the whole process effortless for us to navigate and made himself available anytime by email, business and mobile phone, which I really appreciated. Nothing was a problem and he made the whole process seamless. I am extremely grateful for all Andrew’s expertise and assistance and wouldn’t hesitate to recommend him to anyone looking to finance the purchase of their next home. I will certainly use Andrew in my next home purchase.

Great experience in getting a home loan with Alcove. The mortgage broker, Andrew Dihm, was able to use his knowledge and connections to get the most competitive loan possible. If you want results and great service, then do yourself a favour and get Andrew Dihm and Alcove in your corner.

From the beginning Alcove's communication was clear and detailed. They provided various options for my situation for me to analyse. Throughout the refinancing process their communication was prompt and assisted me when I was in need.

Alcove's team, especially Piyush has been super efficient and fast. Very highly recommended

Alcove helped us get our investment flat in Sydney.They were quick, responsive and informed. Few important early stage phone calls and then more digital and online focus which really suited us.

Fantastic people to work with highly recommended can't thank Ben and Katrina enough for there hard work in getting loan across the line Fantastic communication with every step of the way thanks guys

Fantastic experience working with Ben and Piyush and the team to complete the purchase of an industrial unit for my SMSF. Would highly recommend to anyone

Fantastic and easy going team to work with, highly recommend Adam, Nicole and the rest of the team! Thanks again for all your efforts 👍🏼

Excellent service - the whole Alcove team are responsive, professional, affable and expert. 100% would use them again.

Excellent customer service and knowledge. Would highly recommend Ben and his team at Alcove Group.

Excellant service throughout. Alex is a top bloke and had great knowledge of the industry. The refinance process was explained properly to us and went through very quickly. highly recommend reaching out to Alex if you need refinance or home loan options.

Definitely 5 stars for the service I'm getting!! Had a bit of hiccups but totally not their fault. Would recommend them without hesitation. Going to get my son to use their service too. Keep up the great work, team!!

Could not recommend more, helpful from the start. Was with me every step of the way and made buying my first home easy. I highly recommend Reuben

Chris and team provided exceptional support throughout our engagement, which began months before we arrived in Australia. They guided us through multiple video calls, teaching us about quality assets and preventing us from making an impulsive purchase. Their user-friendly platform made the loan application process surprisingly enjoyable. Katrina's expertise and professionalism were invaluable, as she helped us navigate several what-if scenarios due to changing life circumstances. She was also incredibly supportive during a challenging cash repatriation. They've built up a network of reliable professionals, including buyers agents who in turn have trusted conveyancing, building, and pest inspection services. We were able to focus on other priorities only because this team of teams handled the entire process. As newcomers, we were grateful for all their expertise and guidance which helped us achieve a remarkable result.

Brilliant service and incredibly helpful. As pain free as changing home loans can be.

Alcove and their broker Piyush have been INCREDIBLE. So helpful, understanding and reliable right through our house buying journey so far. Myself and my wife are first home buyers and looking for our family home in Perth. I can’t say how Amazing Alcove has been from first contact to pre-approval so far. We are now out there house hunting. Happy house hunting everyone and I you won’t be let down by the team at Alcove.

Best in the businesses for sure. I had a tricky situation involving 3 properties and having to line up sale and purchase timings. While other mortgage brokers told me what I wanted to do was not possible, Alcove took one look and said it can be done. They got it all done seamlessly, and the level of service, communications and responsiveness was outstanding! Special thanks to Ben and Katrina.

Awesome experience using them as brokers to purchase our first home. Asked many many questions and was never made to feel I was being annoying!

As an SME owner, Alcove delivered where other brokers couldn't. They took the time to understand our needs and made it happen.

As a first-time homebuyer, I had a great experience working with Alex. He was knowledgeable, approachable, and took the time to explain the process in detail, which helped ease any concerns I had. Alex was always responsive and kept things moving smoothly from start to finish. I appreciated his professionalism throughout the process.

Andrew Dihm and his team were absolutely fantastic. Andrew is very experienced, thorough, personable and is backed by a great support team. We felt that we were kept updated throughout the process of applying for finance for our first property and Andrew helped us secure a deal we were very happy with. I will definitely be recommending Andrew and the Alcove team to my friends and family in the future.

An outstanding experience from start to finish! Andrew Dihm made our loan process smooth and stress-free. Thanks to him, we’ve just settled our loan with ease and confidence. Highly recommend their services to anyone in need of a trustworthy and professional broker!

AMAZING broker! Cannot thank Jon and his team enough. Jon was super patient and helpful (we asked so many questions!). The service was really tailored to our needs and helpful for forecasting our different options so we could decide what was best for us. Jon was also so quick to get back to us when we needed help. Really appreciate everything! Thank you Jon :)

Alicia was extremely helpful throughout the whole process and great deal with. If you are In need of a top class mortgage broker couldn’t recommend Alicia and the team more - Luke Osborne

Alicia went above and beyond to help us meet our deadlines and provided clear guidance from start to finish. We are extremely happy with the service.

Alicia at Alcove was great and helped us become pre-approved which has now led to a successful purchase of our first home! Thanks for all your help and guidance.

Alicia and the team at Alcove have done a fantastic job getting me through to a preapproval, educating me along the way so that I can confidently move my property journey forward. Their patience in clearly communicating their strategies and the rationale and numbers behind them were critical to achieving what I wanted to. :)