Responsible Lending Statement

At Alcove, our role goes beyond securing a loan. We help families make calm, clear, and confident property and finance decisions — decisions that align with their bigger picture, not just the transaction in front of them.

As an Authorised Credit Representative (ASIC No. 462611) of Australian Finance Group Ltd (ACL 488313), we are bound by the National Consumer Credit Protection Act 2009 and ASIC’s Best Interests Duty for mortgage brokers. This means:

Our Commitments to You

• Best Interests First — We will always act in your best interests when providing credit advice or assistance.
• Understanding Your Story — We take the time to understand your goals, circumstances, and priorities — not just your numbers.
• Clear & Transparent Advice — We explain loan options, structures, costs, and risks in plain English, so you can make informed choices with confidence.
• Suitability & Protection — We will never recommend a loan that we believe is unsuitable, or that risks placing you in financial hardship.
• Ongoing Care — Our responsibility doesn’t end at settlement. We regularly review your lending position to ensure it remains aligned with your goals.
• Transparency on Remuneration — While lenders may pay us commissions, our recommendations are always guided by your best interests and suitability.

Your Role in Responsible Lending

To ensure our advice is right for you, we rely on you to:

• Provide accurate, up-to-date information about your financial position.
• Let us know if your circumstances change.
• Ask questions until you feel fully comfortable with the recommendations.

Resolving Concerns

If you have any concerns, please contact us directly. If we cannot resolve the matter together, you have the right to escalate your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme.

Our Philosophy

We believe lending should create stability, opportunity, and freedom — not stress. That’s why we bring together strategy, structure, and ongoing care to guide you through life’s financial decisions with confidence.